EnvoyIn triages every inbound call and message with AI, creating tickets, routing to the right team, and resolving the rest. Configured for any business in minutes.
The same AI behind every call, chat, and ticket: one signal, wherever it shows up.
Customers don't wait on hold.
A missed call is missed revenue,
and every business feels it.
Phone lines ring out. Inboxes pile up. The right person finds out too late.
EnvoyIn listens, understands, and acts, turning every conversation into a triaged, routed, trackable ticket. No scripts to maintain. No logic hardcoded.
Inbound calls and messages are transcribed and understood in real time, with full conversation context.
Claude classifies intent, scores confidence, and decides: deflect, escalate, or gather more info.
A ticket is created and sent to the right team instantly, or the customer is helped on the spot.
Watch tickets flow from incoming to resolved in real time. Confidence scores, SLA tiers, and AI decisions, all at a glance, all auto-refreshing.
Total
142
Deflected
88
Escalated
54
Avg conf.
91%
Billing dispute, invoice #8847
Service booking request
Finance pre-approval
Parts availability check
0%
of inquiries deflected without a human
0.0s
average AI triage time
0/7
always-on coverage
0%
average triage confidence
Every message is classified, scored, and routed. When EnvoyIn is sure, it resolves. When it isn't, it escalates to the right team with a full handoff and no context lost.
Complaint / Delivery damage
Routed to Sales Manager · SLA Tier 1
Zero hardcoded logic. Describe your business, categories, and teams, and EnvoyIn does the rest.
Sales leads, service bookings, finance pre-approvals, routed to the right desk.
New matters, billing questions, and client intake triaged with discretion.
Outages, access requests, and how-tos, deflected or escalated by severity.
Deflection rates, category mix, team workload, and confidence distribution: every conversation becomes data you can act on.
By category
Launch EnvoyIn, load a demo, and watch it triage live in under a minute.